Hi, I'm Steven.
IT that runs on process, not heroics.
Former Senior Director of Information Technology at Shorelight, where I came in from operations and supply chain to bring people management and process discipline to IT, and ran it as an operations function for seven years.
Salt Lake City, Utah · Open to Director of IT, Business Systems and Operations roles, local or remote
A little about me
My path into IT ran through the factory floor. A manufacturing engineering degree, an MBA, and more than fifteen years running production, purchasing and supply chain came first. Shorelight recruited me in 2019 for exactly that background.
Along the way I joined AgaMatrix as employee #7 and built its accounting, finance, purchasing, HR, IT and facilities functions, then came back in 2012 to run $50M in annual purchasing. At Crathern Machinery Group I ran production, supply chain, customer support and IT, and cut spare parts lead time from 8 weeks to 2.
At Shorelight that background turned an undocumented, loudest-first help desk into 6 functional teams that ran without senior oversight, and brought $15M in company-wide software and services spend under one review. Both came from the same habit: write the process down, then build the team that can run it without you.
An IT department should run on process, not heroics. When it does, the business can plan around it.
A few things I've worked on
Direct reports across the US, China, Bulgaria, India, Singapore and Colombia between 2022 and 2024, organized into 6 functional teams that each ran without senior oversight within about a year.
Company-wide, including the $6M IT budget. The portfolio went from about 125 titles to about 100, renewal costs dropped 12% against prior-year prices, and annual increases held to 3% or less in every year but one.
In 2024 and 2025, with the same job descriptions, by moving about a third of roles from the US to a newly built Colombia team and a growing India team.
ISO 27001 certification kept through every annual audit as the accountable owner, with about 650 employees on Okta single sign-on and endpoint management, and AI features in 11 business apps security-reviewed before being enabled or blocked.
Where I've worked
- Senior Director, Information TechnologyShorelight2022 to 2026
- Director, Systems and Software ManagementShorelight2019 to 2022
- Supply Chain ManagerSciessent2018 to 2019
- Manager, Purchasing and PlanningAgaMatrix2012 to 2018
- Director of OperationsCrathern Machinery Group2008 to 2012
- Operations Manager, then Corporate Operations ManagerAgaMatrix2003 to 2008
Earlier product management roles at InCert Software and Oracle, and full details, are on LinkedIn.
Let's connect
Looking for a Director of IT, Business Systems or Operations role at a mid-size company that wants IT run as a disciplined, well-managed team. Salt Lake City or remote within the US, and always glad to talk about getting a department running without the heroics.
MBA, Northeastern University · BS, Manufacturing Engineering, Brigham Young University · Lean and Six Sigma training